Terms and Conditions
Effective Date: 11/14/2024.
Last Updated: 11/14/2024.
These Terms and Conditions (“Terms”) govern the use of the delivery services (“Services”) provided by ThankX LLC (“Company,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
- Scope of Services
1.1 We provide delivery services for parcels, goods, and other items as per the requests submitted by customers.
1.2 The scope of services may vary based on the location, size, weight, and type of items.
- Customer Responsibilities
2.1 Customers must provide accurate and complete delivery details, including addresses, contact information, and any special instructions.
2.2 Items for delivery must comply with all applicable laws, regulations, and restrictions. Prohibited items include but are not limited to hazardous materials, illegal substances, and perishable goods without prior approval.
- Delivery Timeframes
3.1 Estimated delivery times are provided but are not guaranteed. Delays may occur due to unforeseen circumstances, including weather, traffic, or operational disruptions.
3.2 Express or same-day delivery may be available for additional fees and is subject to availability.
- Payment Terms
4.1 Fees for our Services will be outlined during the booking process.
4.2 Payments must be made in full at the time of booking unless otherwise agreed.
4.3 We reserve the right to charge additional fees for failed delivery attempts caused by inaccurate information or the recipient’s unavailability.
- Liability
5.1 Our liability for loss or damage to items is limited to the lesser of the item’s declared value or an agreed maximum limit.
5.2 We are not liable for:
Delays caused by third-party factors beyond our control.
Loss or damage due to inadequate packaging by the sender.
Loss of prohibited items or items not disclosed during booking.
- Cancellations and Refunds
6.1 Customers may cancel their delivery requests before the dispatch of the item for a full refund, subject to our cancellation policy.
6.2 Refunds for delayed or incomplete deliveries will be processed at our discretion and in line with applicable consumer protection laws.
- Prohibited Items
7.1 Customers must not request the delivery of items classified as hazardous, illegal, stolen, or restricted by law.
7.2 Any prohibited items found in transit will be confiscated, and the customer may be reported to authorities.
- Privacy
8.1 We collect and use personal information in accordance with our Privacy Policy, available at Privacy Policy.
8.2 Information provided by customers is used solely for the purpose of providing our Services.
- Modification of Terms
9.1 We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting to our website or notification to customers.
9.2 Continued use of our Services constitutes acceptance of the revised Terms.
- Governing Law
10.1 These Terms are governed by and construed in accordance with the laws of Jurisdiction.
10.2 Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of Jurisdiction.
Contact Information
If you have any questions about these Terms, please contact us:
Email: ceo@gothankx.com
Phone: 215-821-3282
Address: 1401 E Bristol St Office 2 Philadelphia PA 19124